Terms & Conditions

Terms & Conditions


Inspection & Damages

  • Upon delivery, carefully examine each piece of your furniture and inspect for any damages which may have occurs during delivery transit. It is your responsibility to assure there are no damages or defect resulting from shipping.
  • Should you discover a defect in your furniture, do not sign off on the delivery and request the delivery company to return the item to our warehouse at no additional cost to you.
  • Also, please contact us at  support@thelondonfactory.com immediately.  All return claims have to be submitted within 48 hours of delivery confirmation. Any return request reported after the 48 hour period will not be allowed for returns. 
  • Once the damage claim is processed we will have a replacement shipped out immediately with no additional cost to customer.


Refunds & Returns

  • If you are not completely satisfied with your purchase, please contact us (support@thelondonfactory.com) to return or exchange your items. 
  •  You may cancel your order within 48 hours for a full refund without any restocking fees. If you wish to cancel your order after 48 hours there is a 30% restocking fee.
  • Damaged furniture (non-issue for TLF since we use a white glove delivery service) must be reported upon delivery. Please note it on the BOL.
  • Please note: Items that have been; delivered or installed, sale or clearance items,  to-the-trade orders, custom furniture, custom finishes and orders placed with a coupon code are non-refundable. All Sales Final.
  • All shipping fees are non-refundable. All Sales Final. Customer agrees to pay for return shipment fees.
  • TLF reserves the right to refuse returns upon inspection. Please note all furniture items are hand painted and there will always be variances and so finishes 
  • All of our prices are in US dollars (USD) and are subject to any applicable taxes according to state and local laws.  Availability and prices are subject to change at our will without any notice to customer.



Shipping & Processing Time

  • Please see individual product page for specific stock and availability as well as processing times.
  • Please note that all painted finishes and stains are done in-house and so please allow 3-21 business days for this to be completed. Please allow additional time for custom finishes.
  • Processing time for custom sizes, custom orders or special orders are done on a case by case order. Please allow a standard 16-20 weeks on all custom orders.
  • Once your item has been picked up from our warehouse and shipped it typically takes about 3-21 business days for it to be delivered. Please allow additional time during holidays, and when shipping to particular locations.
  • Our designated carrier for your area will contact you by telephone several days in advance to schedule a particular day and an estimated delivery time. Should you miss your delivery please note the surcharges such as daily storage and re-delivery may apply.


     International Orders

    Orders that require shipping outside of the US cannot be completed online. Please contact our customer service department for more information support@thelondonfactory.com. All international orders are considered final. No refund or exchanges will be given. The London Factory offers no service for orders shipped outside of the United States. It is the purchaser’s responsibility to insure proper insurance coverage is available to cover loss or damage for orders shipped outside of the US.



    There may be errors in the prices, descriptions or images of certain merchandise, and The London Factory reserves the right to restrict orders of those items.


    For all Queries:

    Customer Service Department The London Factory support@thelondonfactory.com