Returns

If you are not completely satisfied with your purchase, please contact us (support@thelondonfactory.com) to return or exchange your items. 

 

You may cancel your order within 48 hours for a full refund without any restocking fees. If you wish to cancel your order after 48 hours there is a 30% restocking fee.

 

Damaged furniture (non-issue for TLF since we use a white glove delivery service) must be reported upon delivery. Please note it on the BOL.

 

Please note: Items that have been; delivered or installed, sale or clearance items,  to-the-trade orders, custom furniture, custom finishes and orders placed with a coupon code are non-refundable. All Sales Final.

 

All shipping fees are non-refundable. All Sales Final. Customer agrees to pay for return shipment fees.

 

TLF reserves the right to refuse returns upon inspection. Please note all furniture items are hand painted and there will always be variances and so finishes 

 

All of our prices are in US dollars (USD) and are subject to any applicable taxes according to state and local laws.  Availability and prices are subject to change at our will without any notice to customer.