deposits are non refundable

Please note: Any furniture orders made with a 50% deposit option;
deposits are non-refundable and All Sales are Final!

At The London Factory, we understand that when it comes to furniture orders, it's essential to provide our customers with the highest level of craftsmanship and attention to detail. That's why we require a non-refundable deposit for all pieces (our furniture is hand made and hand painted).

When you place a custom order with us, our skilled artisans immediately begin the production process, carefully crafting each piece to your exact specifications. This level of customization ensures that you receive a truly unique and personalized furniture item that perfectly suits your style and needs.

By requiring a non-refundable deposit, we can confidently allocate the necessary resources and materials to start the production of your furniture. This deposit covers the initial costs associated with sourcing the finest materials, as well as the labor and expertise required to bring your vision to life.

It's important to note that the non-refundable deposit is a commitment from both parties. By making this deposit, you are securing your place in our production schedule and demonstrating your dedication to the custom furniture creation process. This commitment allows us to prioritize your order and ensure that it receives the attention and care it deserves.

We understand that circumstances may change, and unforeseen events can occur. However, due to the personalized nature of high-end hand made and hand painted pieces, we are unable to offer refunds on the 50% deposit(s). This policy ensures that we can continue to provide exceptional quality and craftsmanship to all of our customers.

We encourage you to carefully consider your furniture order before placing the deposit. Take the time to review your specifications, consult with our knowledgeable team, and ensure that the design and dimensions align with your expectations. Our goal is to create a piece that exceeds your expectations and becomes a cherished part of your home for years to come.

If you have any questions or concerns about our non-refundable deposit policy or the furniture + custom furniture ordering process, please don't hesitate to reach out to our dedicated customer service team. We are here to assist you and provide the information you need to make an informed decision.

Thank you for choosing The London Factory. We look forward to enhancing the beauty of your home.